Patricia Pulliam Phillips is Chairman & CEO of The Chelsea Group, a research and consulting company focused on accountability issues in training, HR, and performance improvement. Patricia conducts research on accountability issues and works with clients to build accountability systems and processes in their organizations.
She helps organizations implement the ROI process, developed by Jack J. Phillips, in countries around the world including South Africa, Singapore, Japan, New Zealand, Australia, Italy, Turkey, France, Germany, Canada, and the US. She has been involved in hundreds of ROI impact studies in a variety of industries.Patricia has a Master of Arts Degree in Public and Private Management from Birmingham-Southern College.
She is certified in ROI evaluation and serves as co-author on the subject in publications including Corporate University Review, The Journal of Lending and Credit Risk Management, Training Journal, What Smart Trainers Know, Loraaine L. Ukens (ed), Jossey-Bass/Pfeiffer (2001), Evaluating Training Programs 2nd Edition, by Donald L. Kirkpatrick, Berrett-Koehler Publishers, Inc. (1998). Patricia has authored and co-authored several issues of the American Society for Training and Development Infoline Series including Mastering ROI (199 
and Managing Evaluation Shortcuts (2001). She served as Issue Editor for the ASTD In Action casebooks, Measuring Return on Investment Volume 3 (2001) and Measuring Return on Investment in the Public Sector (2002). Patricia is co-author of The Human Resources Scorecard: Measuring Return on Investment, Butterworth-Heinemann (2001) and author of The Bottomline on ROI, Center for Effective Performance (2002).
from http://www.gulfpub.com/default.asp?page=4&job=Authorbiography&productID=5032&sourceCode=
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